Shipping Policy

Hi, I'm Diana.

When you order, I package the piece myself in a small linen 
pouch, write a card by hand, and drop it at the post office 
in our village. It usually takes 7-12 business days to reach 
you in the US. Free shipping over $35, otherwise $9.95.

If something goes wrong, write to me directly: 
hello@dianaboutiques.com

— Diana

Where I ship

Currently the United States only. Hawaii and Alaska included. 
I'd love to ship internationally one day, but for now, US only.

Shipping cost

- Free shipping on orders over $35
- $9.95 flat rate for orders under $35

(That's not me making money on shipping — that's roughly what 
USPS charges me. Above $35, I just absorb it.)

When pieces arrive

- Processing time: 1–3 business days after you order
- Shipping time: 5–11 business days (USPS First Class / Ground)
- Total time you'll wait: about 7–14 business days

I'm one person working with a small fulfillment partner. I cannot 
do same-day or overnight. If you need a piece by a specific date 
(a birthday, an anniversary), please order at least 3 weeks ahead, 
and let me know in the order notes — I'll prioritize it.

Tracking

You'll get a tracking number by email as soon as your piece ships. 
If you don't see it within 4 business days of ordering, check your 
spam folder, then write to me: hello@dianaboutiques.com

If a package goes missing

Most packages arrive fine. If yours hasn't moved in tracking for 
more than 7 days, write to me. I'll either:
- File a claim with USPS
- Send a replacement if the piece is still available
- Refund you in full

Once a package shows "delivered," I unfortunately can't be 
responsible for porch theft. Please ship to an address where 
someone can receive it, or where packages are safe.

Customs (for the few international pieces)

I source these pieces from 47 countries. Each piece has already 
cleared customs into the US — you won't pay any customs fees when 
I ship to you within the country.

Holidays and delays

Around major US holidays (Thanksgiving, Christmas, Valentine's), 
USPS gets slower. I'll post a note on the homepage if there's a 
specific delay expected. If you're shipping a piece as a gift, 
please order early.

— Diana
hello@dianaboutiques.com